Extract of Terms and Conditions of Business – Vital Pals
May 2023

We may revise these Terms and Conditions from time to time.

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Exclusions to the Services

Your Companion / Assistant will not provide personal care, administer medication or manage your finances.

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Price and Payment

Visits – a minimum booking of 3 days is required – this can be scheduled to meet your requirements.

The price per hour of the Services is the Hourly Rate as set out in the Services & Pricing Guide of Assistance and Companionship relevant at any point in time. The cost of travel to and from the Client’s location is payed by the Client. Companion / Assistant travel time to and from your home is outside of the agreed hours, unless an unusually long travel is required. Vital Pals charges for the Services do not include costs that we agree with you for food for the Companion or any other costs that we agree with you for items that we supply to you or the costs of the Companion accompanying you on any excursions (such as mileage, public transport, taxis or meals out). You will have to pay these costs in addition.

In the event of unforeseen circumstances where you wish to cancel the services with less than 48 hrs notice, we reserve the right to charge you 40 percent of the amount to pay for the arranged Services.
VAT is payable, under current legislation, for this Agreement. However, if VAT legislation changes, we reserve the right to apply changes to VAT to the rates shown in our Price List, with effect from the date on which the change to VAT rates applies.

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Invoices and Payment

We will invoice you weekly in arrears. You must pay each invoice, in cleared monies, within 14 calendar days of the date of the invoice. Payment is accepted via Direct Debit, BACS or cheque.​

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The Companion / Assistant

We will ensure that a Disclosure and Barring Service enhanced check is carried out on the Companion / Assistant before provision of the services.​

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Providing the Service

We will supply the Services from date the Agreement is signed, until the Agreement is terminated in accordance with these Terms.  The first week of the Agreement is classified as the TRIAL Period. Your rights to cancel the Agreement and applicable refund. You have the right to cancel the Agreement within 3 days (in writing) without giving any reason. Please note – no written notice or notice period is required for cancellations at the end of the first week Trial Period. Our rights to cancel the Agreement and applicable refund.

We may have to cancel the Agreement before the start date for the Services, due to an Event Outside Our Control eg. Severe weather, or the unavailability of personnel without whom we cannot provide the Services. We will promptly contact you if this happens. If you have made any payment in advance for Services that have not been carried out, we will refund these amounts to you.​​