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Introduction

www.vital-pals.com is a site (the “Website”) operated by Vital Pals Limited (“We”). We are registered under company number 14921528 and have our registered business address at 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.

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To contact us, please email hello@vital-pals.com. 

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By using this website you accept these terms

By using the website you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms, you must cease the use of the Website.

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We may update and change the Website from time to time to reflect changes to our products, our users’ needs and our business priorities. We reserve the right to amend these terms from time to time. Every time you wish to use the Website, please check these terms to ensure you understand the terms that apply at that time. Your continued access to or use of the Website will constitute your acceptance of any such changes.

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Please note that these terms were most recently updated on 15 July 2025.

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There are other terms that may apply to you

These terms relate to the following additional provisions that also govern your use of the Website: 

 

  • Our Privacy Policy https://www.vital-pals.com/privacy-policy, which outlines how we handle any personal data collected from you or provided by you. By using the website, you agree to this processing and confirm that all data you provide is accurate. 

 

  • Our Cookie Policy https://www.vital-pals.com/cookies, which provides details about    the cookies used on the Website. Please be aware that certain services offered by our company may have their own specific terms and conditions.

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We may suspend or withdraw the website

The use of the Website is provided at no cost. 

 

We cannot promise that the Website or any of its content will be consistently available or free from interruptions. We may need to suspend, withdraw, or limit access to all or portions of the Website for business or operational purposes. When possible, we will give you reasonable notice prior to any suspension or withdrawal. 

 

Additionally, you are responsible for ensuring that anyone who accesses the Website using your internet connection is familiar with these terms and any other relevant terms and conditions, and that they adhere to them.

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You must keep your account details safe

It is important to keep your account information secure. If you receive a user ID, password, or any other information as part of our security protocols, you should treat this information as confidential and avoid sharing it with anyone else. 

 

We reserve the right to deactivate any user ID or password, whether it was created by you or assigned by us, at any time if we believe you have not adhered to these terms. 

 

If you are aware or suspect that someone other than you has access to your user ID or password, please inform us immediately by sending an email to hello@vital-pals.com.

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How you may use material on the website

We hold all intellectual property rights associated with the Website, including the materials and content available on it. These rights are safeguarded by copyright laws and international treaties. All rights are reserved. 

 

You are permitted to view, copy, and print pages from the Website solely for personal use, such as accessing our services or communicating with us. However, you may not use, reproduce, download, share, broadcast, modify, or reverse engineer the Website or any of its content without our prior written permission. No part of the Website may be reproduced, stored on another website, or included in any public or private electronic retrieval system without our prior authorisation. 

 

It is essential to acknowledge our status (and that of any contributors identified) as the creators of the content found on the Website. 

 

You may not use any part of our website's content for commercial purposes without obtaining a license from us or our licensors. 

 

If you print, copy, or download any content from the Website in violation of these terms, your right to use the Website will be immediately revoked, and you must either return or destroy any copies you have made, at our discretion. 

 

Logos, images and other trademarks displayed on the Website cannot be used without the prior written consent of their respective owners or licensors. Any rights not explicitly granted in these Terms are reserved.

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Disclamer

The information provided on the Website is intended solely for general informational purposes. It should not be considered as professional advice on which you should depend. Before taking any action or deciding to refrain from action based on the content on the Website, it is essential to seek professional or specialised advice. 

 

The opinions and other informational content featured on the Website are meant for personal and informational use only and may change without prior notice. While we strive to keep the information on the Website current, we do not make any representations, warranties, or guarantees - either explicit or implied - regarding the accuracy, completeness, or timeliness of the content.

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We are not responsible for websites we link to

If the Website includes links to external sites and resources from third parties, these links are provided solely for your reference. They should not be seen as an endorsement by us of those websites or the information obtained from them. We have not verified the accuracy or truthfulness of any content on those sites. Additionally, we cannot control the content of these external sites or resources. 

 

The Website may also feature material supplied by third parties, and we do not necessarily endorse the views expressed in that material. Furthermore, we accept no responsibility or liability for the accuracy of such content.

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Rules about linking to the website

We do not grant you permission to create any links to our Website, and you should not establish any connections that imply any association, approval, or endorsement from us when none actually exists.

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Our responsibility for loss or damage suffered by you

**For all users (consumers and businesses):**

 

 We do not limit our liability to you in any way that would be illegal. This includes liability for any loss of life or personal injury caused by our severe negligence or that of our employees, agents, or subcontractors, as well as for fraud or fraudulent misrepresentation. 

 

Different limitations and exclusions of liability may apply to the liability arising from the supply of products, which will be detailed in our terms and conditions. 

 

Please be aware that email communication is not completely secure; it is possible for third parties to intercept and read your messages. Consequently, any information sent to us by email is done at your own risk. We cannot ensure the privacy or confidentiality of any information transmitted over the Internet.

 

 **For business users:** 

 

We exclude all implied conditions, warranties, representations, or other terms that may be applicable to the Website or any of its content. 

 

We will not be responsible for any loss or damage, regardless of whether it arises from contract, tort (including negligence), breach of statutory duty, or any other cause, even if it was foreseeable, that occurs in relation to: 

  • Your use of, or inability to use, the Website; or 

  • Your use of or dependence on any content displayed on the Website. 

 

Specifically, we will not be accountable for: 

 

  • Loss of profits, sales, business, or revenue; 

  • Business interruptions; 

  • Loss of expected savings; 

  • Loss of business opportunities, goodwill, or reputation; or 

  • Any indirect or consequential loss or damage. 

 

**For consumer users:**

 Please note that we provide the Website solely for personal and domestic use. You agree not to utilise the Website for any commercial or business purposes, and we bear no responsibility for any loss of profit, business loss, business interruptions, or loss of business opportunities that may occur if you use the Website for commercial purposes. 

 

We are not responsible for losses or costs caused by unusual and unforeseen circumstances beyond our reasonable control, which could not have been avoided despite all efforts. This includes delays or failures resulting from industrial action, issues with another system or network, third-party viruses or malware, mechanical failures, or data-processing errors.

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We are not responsible for viruses and you must not introduce them

We cannot assure that the Website will be secure or free from bugs or viruses. It is your responsibility to set up your information technology, software, and platform to access the Website. Make sure to use your own antivirus software. 

 

You must not misuse the Website by intentionally introducing viruses, trojans, worms, logic bombs, or any other harmful materials. Additionally, you must not try to gain unauthorised access to the Website, the server where it is hosted, or any associated servers, computers, or databases. You must also refrain from attacking the Website through denial-of-service attacks or distributed denial-of-service attacks. Violating this rule may lead to a criminal offence under the Computer Misuse Act 1990. We will inform the appropriate law enforcement agencies of any such breaches and will cooperate with them, including disclosing your identity. If such a breach occurs, your right to use the Website will be terminated immediately.

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Applicable law

The terms, including their subject matter and formation (as well as any non-contractual disputes or claims), will be governed by and interpreted in accordance with English law. Any disputes arising from these terms will fall under the exclusive jurisdiction of the courts of England and Wales. 

 

We strive to ensure that you can access our Website and its features. If you have any issues regarding access to our Website, please reach out to us using the contact details provided in the introduction of these Terms and Conditions. We will work to address any complaints promptly.

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